If you have been affected by the recent Zelnorm/Zelmac recall then I would encourage you to register your complaint. This post contains the contact details that you will need to do just that - many thanks to Jeff Roberts at the IBS Self-Help Group who has provided these names and numbers.
The best thing to do is to either contact Novartis, the manufacturers of the drug, or the Food and Drug Administration (FDA), the drug regulators who actually took the thing off the market. Or, of course, you can contact both.
I would keep your messages fairly short and focused, perhaps describing your life with IBS before Zelnorm, during Zelnorm, and after Zelnorm! I would also describe how IBS interferes with any aspects of your daily life such as holding down a job or raising a family, and also how many other treatments you had tried before finding Zelnorm.
Making your voice heard really is a worthwhile thing to do - IBS sufferers previously campaigned for the return of the IBS-diarrhea drug Lotronex after it had been pulled by the FDA, and were successful, so these kind of patient-led campaigns really can work.
I don't want to minimize the experience of anyone who has experienced side effects from Zelnorm, and of course we should all be concerned about the safety of the drugs we are taking. But I do think we should make it clear how many patients have been helped by this drug, and how sparse the alternatives are for people with long-term, chronic IBS.
It's also worth pointing out that we don't necessarily have to ask for a complete reintroduction of the drug. At the moment the FDA has entirely removed the drug from the market, making it inaccessible to everyone, but it would be possible for them to make the drug available to a more restricted group of patients, and the FDA have said they are going to consider this. We need to make sure that they do!
So, these are the details to use (all USA contact details)...
For the manufacturers Novartis, you can call 1-800-742-2422, or call the Novartis Customer Interaction Center at 888-NOW-NOVA (888-669-6682).
For the FDA, you can write to:
Dr. Stephen K Galson, M.D., M.P.H.
Director, Center for Drug Evaluation and Research
U.S. Food and Drug Administration
5600 Fishers Lane, Rockville MD 20857-0001
and/or
Douglas Throckmorton, M.D.
Deputy Director, Center for Drug Evaluation and Research
U.S. Food and Drug Administration
5600 Fishers Lane, Rockville MD 20857-0001
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